Shipping & Delivery Policy

At AirBorne Jackets, we proudly deliver premium-quality jackets and outerwear to customers around the world — with FREE worldwide shipping on all orders. Our mission is to ensure that your order reaches you quickly, safely, and with full transparency.

🌍 Worldwide Free Shipping

We are delighted to offer Free Standard Shipping to over 150 countries, including North America, Europe, Asia, and beyond. Every order is shipped via trusted global courier partners such as DHL, FedEx, and Royal Mail, ensuring a secure and reliable delivery experience right to your doorstep.

Note: For security reasons, we do not ship to APO, FPO, or P.O. Box addresses.

🚚 Shipping Options & Delivery Timeframes

Orders placed after 1:00 PM (local time) are processed on the next working day.
Our fulfillment team operates Monday to Saturday, excluding public holidays.

⚙️ Order Processing Time

Each order is carefully inspected and securely packaged before dispatch.

• Standard Processing Time: 1–3 business days

• During peak or promotional periods, processing may take slightly longer due to higher order volume

• Customized jackets may require an additional 2–3 working days for tailoring and preparation

💰 Customs Duties & Taxes

All international orders are shipped under DDU (Delivery Duty Unpaid) terms.
This means that import duties, customs fees, or local taxes (if applicable) are the responsibility of the customer and must be paid upon arrival in the destination country.

We recommend checking your local customs regulations before placing an order. Our Customer Support Team is happy to help if you need assistance understanding these charges.

🔍 Order Tracking

Once your order has been shipped, you’ll receive a tracking number and link via email. You can track your package in real time through the courier’s website or through the Order Tracking section on our website.

If your order is delayed or marked “on hold,” please contact the courier directly or reach out to our support team for assistance.

📦 Damaged or Incorrect Orders

Every order is thoroughly checked before dispatch. However, if your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at [email protected].

To qualify for a return or exchange:

• Items must be unused, unwashed, and unworn

• Tags and original packaging must be intact

• Items must be in resellable condition

Our team will gladly assist you with replacements, refunds, or returns in line with our Return & Refund Policy.

⚠️ Possible Delivery Delays

While we aim to deliver on time, delays may occasionally occur due to:

• Extreme weather or natural disasters

• Customs clearance issues

• Incorrect address or contact details

• Public holidays

• Global events or courier disruptions (e.g., strikes, pandemics)

✅ Before Placing Your Order

To ensure a smooth delivery experience:

• Verify your shipping address and contact details before checkout

• Orders containing customized items may take slightly longer to ship

• Once dispatched, address changes cannot be made — please contact your courier directly for assistance

💬 Need Help?

Our Customer Support Team is here to help with shipping questions, order tracking, or delivery concerns.

Contact Us:
📧 Email: [email protected]
📞 Phone: +44 7868 794843