Refund and Returns Policy

30-day Returns and Exchanges:

We offer our valued customers easy 30-day returns and exchanges. So, if you find any issue with the order, you can request a return or exchange within 30 days of delivery. Below, we have mentioned the circumstances under which you can avail yourself of this policy. If any of the stated issues apply, don’t hesitate to reach out to our customer service department – they are ready to guide you at every step. For assistance, contact our customer service department via [email protected]

Customers are entitled to returns and exchanges within 30 days of delivery under the following conditions:

  • Your received item is different from what you have ordered.
  • The color doesn’t match the one you have selected.
  • The product specifications differ from those mentioned on our website.
  • The delivered item is defective or damaged.
  • The size of the item received doesn’t match the size you confirmed.

Refund Policy:

At AirBorne Jackets, we strive to ensure your shopping experience is seamless and satisfying at every step. However, we understand that occasional errors may occur. If you find any issues with the item you received regarding color, size, fabric, or design, rest assured, we are happy to offer a refund. Please review our customer-friendly policy, outlined below, before you initiate the process.

Refund Eligibility Fundamentals:

  • Your received product is different from the one you’ve confirmed in terms of color, size, fabric, or design.
  • The item delivered is defective or damaged.
  • Any error that has occurred on our part.

If any of the mentioned issues occur, you may request a refund or return according to our policy.

Which procedure is to follow when you claim a refund, return, or exchange?

Follow the given guidelines you should consider when you initiate your process to avail our Refund and Returns policy.

  • Contact our customer service department via email.
  • Take a clear picture of the received item.
  • Attach it with the order number in the email for reference.
  • Mention a clear and valid reason for why you want a claim. Make sure it aligns with one of the conditions we have mentioned for the eligibility for our Refund and Returns policy.
  • Submit your request at [email protected].

Once our team receives your requested email, they will review it and forward it to the relevant department for further inspection. Following the completion of the inspection process, our customer service department will get back to you within 24 hours. Our team will approach you through email with a return address. Retain the information carefully and send the product back to the provided address.

Once we receive the product back, we will notify you via email. If your product surpasses the verification process and is deemed for the requested claim, then our team will start the further procedure. The refund amount will be credited to you via the original payment method. Refund may take 2-3 working days to reflect in your account. However, the bank may take some extra time to process your amount.

Conditions that make you ineligible for our Refund and Returns Policy:

Our policies are very facile and we make sure to compile them with all essential terms. The following are the conditions that make you ineligible for refunds or returns. If you intend to submit a claim, we request that you carefully review the mentioned terms and ensure compliance with them to avoid any issues.

  • Product tags must not be removed and remain intact.
  • The item must be unwashed.
  • Returned products should be in their original condition.
  • The parcel should not be misused.
  • It must not be altered in any way.
  • The customized items are not eligible for any refund or return under our policy.
  • If you have exceeded the number of days from the time limit (i.e, 30 days after delivery), then your claim will not be accepted.

We appreciate your compliance and understanding of these terms.

Key Guidelines for Return Shipping Cost:

We offer returns and exchanges within 30 days of delivery. Please note that the return shipping cost shall be borne by the customer. To initiate the process, simply contact our customer service department at [email protected], and we will guide you through the process.

We suggest that you review our policies before you submit your request for a refund, return, or exchange. Understanding these terms will avoid any inconvenience and ensure a hassle-free and efficient experience.

If you have further inquiries or need additional assistance, don’t hesitate to reach out to our customer service team. They are here to assist you promptly and professionally.

Email: [email protected]

Phone: +447868794843